Tesla owner rights issues are still fermenting .21 Late at night , The State Administration of market supervision and the China Consumer Association have made their voices heard one after another .
The State Administration of market supervision said , In recent days, , At the Shanghai auto show, Tesla owners' rights protection aroused widespread concern , The State Administration of market supervision attaches great importance to , Henan Province has been charged with 、 The market supervision and administration departments in Shanghai and other places safeguard the legitimate rights and interests of consumers in accordance with the law . meanwhile , It emphasizes that enterprises should fulfill the main responsibility of quality and safety , To provide consumers with quality and safe products and services .
China Consumer Association also expressed great concern about this . China Consumer Association believes , The primary premise of business operation is to respect consumers . Facing consumer complaints , Enterprises should listen carefully , In good faith , Give consumers reasonable explanations and effective solutions . As a car producer , Enterprises have relevant data , We should make use of our professional knowledge to conduct strict self-examination , Technological advantages should not be an obstacle to solving problems .
meanwhile ,21 Friday night 23 when 52 branch , Tesla once again said through the official microblog that ,“ I sincerely ask Zhengzhou Municipal Supervision Bureau to appoint an authoritative 、 Qualified third party testing and appraisal organization , Carry out testing and identification work , Restore the truth as soon as possible . We will bear all the costs of the identification . At the same time, we promise , No matter what the test results are , We all accept .”
in addition , As a strong representative of Tesla at the beginning of the incident , Last night, Tesla vice president Tao Lin also became the focus of attention , We media said Baidu Encyclopedia Baidu suspected of Tesla Taolin overnight change resume . Regarding this , Baidu Encyclopedia quickly denied it , And posted detailed evidence .
It is worth noting that , Although the recent period of negative news , But Tesla's share price has risen for two consecutive trading days , Tesla closed up on Wednesday 3.5%, Market value soared 241 Billion dollars , Total market value at present 7142 Billion dollars .
Tesla will provide half an hour's data before the accident
4 month 19 Japan , On the opening day of the 19th Shanghai Auto Show , At the Tesla motor booth , There are two women wearing “ brake failure ” And the Tesla logo T T-shirt , Arousing widespread concern .
picture source ： Each by the reporters Huang Xinxu
According to CCTV news ,4 month 21 Japan , For Tesla owners' rights protection at Shanghai Auto Show , The market supervision and Administration Bureau of Zhengdong New District of Zhengzhou City responded that ,3 month 7 On the afternoon of Sunday , The Bureau has received Ms. Zhang's complaint about Tesla automobile consumption dispute transferred by Zhengzhou market supervision bureau , The complainants reported that the brake failure of the purchased Tesla car caused a traffic accident , And 4S Many negotiations failed , Ask the market supervision bureau to intervene and coordinate the handling of car return and reasonable compensation for losses . After preliminary examination, the Bureau 3 month 8 We will accept the complaint on May .
3 month 9 Japan ,“ Rights protection at Shanghai auto show ” The client, Ms. Zhang, was in front of Tesla's Zhengzhou store , Sitting on the top of Tesla, defending your rights .
Because of the great differences between the two sides , add “ Pure electric cars are in use （ travel ） Whether the driving data generated in the process belongs to the consumers' right to know ” There is no clear legal provision on this issue , Market supervision and Administration Bureau of Zhengdong New Area 4 month 2 Ask for instructions from the superior department .
at present , The superior department has given a clear reply , This issue belongs to the category of consumers' right to know ,4 month 21 Japan , The market supervision bureau of Zhengdong New Area ordered Tesla auto sales service （ zhengzhou ） Ltd. unconditionally provided Ms. Zhang with the complete driving data half an hour before the accident .
According to the elephant news of Henan TV station , Zhao Boliang, an after-sales director in Zhongyuan futa store of Tesla experience center, said ,（4 month 21 Japan ） Afternoon 6 Dianduo company has received the notice from the market supervision and Administration Bureau of Zhengdong New District of Zhengzhou city . The person in charge of after-sales said , Zhongyuan futa store of Tesla experience center will fully cooperate with the investigation of Zhengzhou Zhengdong New Area market supervision and Administration Bureau , Provide complete driving data of half an hour before vehicle accident to market supervision and Administration Bureau and third-party testing organization .“ We will also cooperate with the car owners , To the customer 、 The public 、 Also give the media a satisfactory account .”
At the gate of Zhongyuan futa store in Tesla Experience Center , Ms. Zhang's accident vehicle is still parked nearby . Staff representation ,“ Because car owners don't allow , We haven't touched the vehicle .”
21 Friday night 23 when 52 branch , Tesla once again responded through the official microblog , This is the fourth micro blog response in three days . The response said ：
today （21 Japan ） Afternoon , We have taken the initiative to contact and report the relevant situation with Zhengzhou market supervision and Administration Bureau , In order to protect the rights and interests of consumers , We are willing to cooperate with , Provide the original data of the vehicle half an hour before the accident to the third party appraisal agency or the technology regulatory department designated by the government or the consumer himself .
At the same time, we urge Zhengzhou Municipal Bureau of supervision to appoint an authoritative 、 Qualified third party testing and appraisal organization , Carry out testing and identification work , Restore the truth as soon as possible .
We will bear all the costs of the identification . At the same time, we promise , No matter what the test results are , We all accept .
Female car owner ： Tesla didn't contact me after apologizing late at night
“ At the beginning, we just wanted to go to the booth and ask about the appearance of Tesla vehicles ‘ brake failure ’ Why , So that we can all know about it .”4 month 21 Japan , stay 2021 On the opening day of Shanghai auto show, Li Yan, a female car owner defending rights at Tesla booth （ alias ） In an interview with 《 The daily economic news 》 The reporter said in an interview , I've done it twice “ brake failure ” The witness of the event , Deep fear .
According to every reporter , This time we're wearing “ brake failure ” word T There are three Tesla owners involved in safeguarding their rights . among , Stand on the roof and shout “ Tesla's brakes don't work ” It's Zhang Liang, the female car owner （ alias ）, She's also this year 3 month “ Henan women are sitting on the roof of Tesla to protect their rights ” The person in the video . And Li Yan is a car owner from Xi'an , It's a pregnant woman . The three owners of the rights protection vehicles were over motivated , Taken away from the scene by the relevant staff . meanwhile , Shanghai police are involved in the investigation .
4 month 20 Japan , Shanghai police issued a notice saying , Zhang was sentenced to administrative detention for five days for disturbing public order , Another woman, Li, was given an administrative warning for disturbing public order .
“ We're not going to make trouble , Standing on the top of the car is also an act in a hurry .” Li Yan said , They took the opportunity of Shanghai auto show to go there , Just to let more people know that Tesla vehicles exist “ brake failure ” problem , I hope Tesla can explain this . however , At that time, Tesla staff not only took umbrellas to block the crowd , I went to catch Zhang Liang , She got on the top of the car in a hurry .
4 month 20 Japan , Another party in the rights protection of Tesla Auto Show （@ Anbaojia ） Apologizing for irrational rights protection on its microblog , And said that we should use reasonable and legal means to protect our rights .
however , Li Yan said ,“ The way will change , Rights protection will not change , The truth must be revealed .”
For the rights of the above three car owners , Tesla vice president Tao Lin is in 4 month 19 In an interview with the media on May 21, he said frankly ,“ We can't compromise , This is a necessary process for the development of new products ”, Also emphasized “ My research shows that ,90% All of our customers are willing to choose Tesla again ”.
More Than This , Tesla official also sent a thousand words long text through micro blog in the evening of the same day in response ：“ If it's a problem with Tesla products , Tesla must be firmly responsible to the end , What should be paid 、 What should be punished . At the same time, it should be noted that , Don't compromise on unreasonable demands , It's also our attitude .”
For Tesla's response , Rights owners also said “ Never compromise ”.“ We dare to draw attention to , You dare to provide evidence .” Li Yan is right 《 The daily economic news 》 The reporters .
however , Compared with before “ uncompromising ” The statement of ,4 month 20 Day and night , Tesla's microblog has changed a lot . Tesla says , Sorry for not solving the problem of the car owner in time , And announced the establishment of a special team to deal with special affairs , Do your best to meet the demands of car owners .
As of press release , No Tesla staff has contacted Li yet .“ I just hope Tesla will recognize this as soon as possible , Give the public a story , Instead of taking ‘ Wok ’ The way , Don't ask .” Li Yan thinks that ,“ brake failure ” It's a threat to public life , After serious consequences , No family or individual can bear .
“ I don't recommend buying Tesla ”
According to Li Yan , She was last year 3 month 19 Pick up the car, , Just in time for domestic Model 3 The long-term version is on the market . At the time , She thinks , It is a market behavior for car companies to raise their prices , Even if it's cut “ leek ” I can only admit it .
But what makes Li Yan unacceptable is , After she picked up the car, she had a lot of problems with her car . The first time I picked up the car was less than a month , In the course of driving , The rear compartment lock and the car lock suddenly open at the same time , And can't control . then , This year, 3 month , Li Yan met twice “ brake failure ” event , Fortunately, there was no danger , There was no accident .“ I'm afraid to drive Tesla any more , I don't recommend buying Tesla .” Li Yan told reporters that .
“‘ brake failure ’ Things about , I've given feedback to Tesla's after sales staff , The other side repeatedly shirked , Finally, only reply ‘ No problem with the car ’.3 month 19 Japan , My car collided with another car , But the airbags didn't pop out .” Li Yan told reporters .
A series of encounters , Plus Tesla's tardy and evasive attitude , Let Li Yan decide to ask Tesla for an explanation .
at present , Li Yan's car is still parked in front of Tesla experience store in Xi'an , And there is “ brake failure 、 If the air bag doesn't bounce, it will kill you ” The eye-catching words .
And Zhang Liang, who is standing on the roof of the car to protect her rights, is encountering “ brake failure ” After the event , There is no effective solution . In response to this , Tesla said , Background data shows that the speed of the vehicle before pressing the brake pedal is 118.5 km , During braking ABS Normal work , The forward collision warning and automatic emergency braking functions are activated and play a role , No abnormality of vehicle braking system is found , And said the owner refused to be identified by a third party .
4 month 20 Japan , Zhang Liang's family doesn't do the third-party identification 、 Speeding , Huge amount of compensation and so on , No third party identification , It's because they're currently testing the authenticity of the third party Tesla has commissioned 、 Justice is in doubt , For fear of falling into “ Entrust a third party appraisal agency ” Well designed “ trap ”.
In view of Tao Lin's claim that the car owner claimed a huge amount of compensation , The above family members said , So far , There's never been a huge claim .“ We only ask Tesla for a refund , But Tesla asked us to fix it and sell it to someone else .” The above family members said .
Besides , Li Yan also told 《 The daily economic news 》 The reporter ,“ From beginning to end , We didn't ask Tesla for a large amount of compensation . It's about the problem vehicle , Put forward the demand for car return . Auto show scene , Tesla staff asked us what our appeal was , Let's just say we need a statement , Let Tesla take out the vehicle ‘ brake failure ’ The data of .”
In the above reply, an Baojia also mentioned that ,“ What we appeal for most is to ask Tesla to explain the vehicle problem , Provide vehicle data .”
By the end of time ,《 The daily economic news 》 The reporter learned that , The same thing happened in China “ Vehicle out of control ”、“ brake failure ” Many of the owners of the incident , Failed to get Tesla's test data .
“ brake failure ” It's still happening
in fact , There are not a few Tesla owners who have the same experience with Li Yan and Zhang Liang . From last year 6 Month begins , Tesla like vehicles “ Out of control ” Accidents happen frequently . according to an uncompleted statistic , only 2020 year 6 month ~12 month , Because the Tesla vehicle suddenly “ Out of control ” There are nearly ten accidents . In this year 1 month , And then there is 4 Pick up the Tesla vehicle “ Out of control ” Accident , involve Model 3、Model X and Model S Models such as .
According to xinhua news agency ,4 month 17 Japan 22 when , A traffic accident occurred in the north of Dongjiang Avenue, Zengcheng District, Guangzhou , A Tesla car hit a concrete barrier and other vehicles while driving , And then spontaneous combustion , The accident resulted in the death of one person on board .
Zengcheng District branch of Guangzhou Public Security Bureau 21 According to a news release on the official microblog of the people's Republic of China , After a preliminary investigation , At the time of the incident, Zuo drove a car carrying a male passenger through the above road section , The vehicle collided with the cement barrier on the right side of the road and the car driven by Wang , To the male passenger on the left car died on the spot , Then the vehicle driven by someone on the left burned .
No one else was injured in the accident , The specific reasons are still under investigation .
4 month 21 Japan , There's another Tesla spread on the Internet “ brake failure ” Cases leading to accidents , The video shows a Tesla in Liyang, Jiangsu Province, turning on the brake light when changing lanes , But the car didn't slow down at all ,3 Seconds later, high-speed rear end collision, green minivan in front , Cause a serious accident .
4 month 21 Japan , last year 8 I met Tesla last month Model 3“ Out of control ” Chen Han, the car owner of Wenzhou, Zhejiang Province （ alias ） towards 《 The daily economic news 》 reporters , at present , They can get in touch with the car owners who have similar experiences 40 Many people .“ We all need to protect our rights , Just suffering from not getting the core data , There's no way to protect your rights , We have to wait and see .” Chen Han said .
4 month 21 Japan , The net name is “ Shanghai beach ten mile ocean square ” The owners of Tesla's second-hand cars also told 《 The daily economic news 》 There's a complaint letter . The appeal is “ Given that Tesla's official used car is irresponsible , It has caused me great economic losses and psychological damage , Ask Tesla to return the car , And press ‘ One for three ’ To compensate me according to the standard of .”
The owner said , This year, 2 month 7 Japan , He bought a used car officially certified by Tesla in a direct store in Shijiazhuang Model 3, On 3 month 24 There was a traffic accident on May . But so far, Tesla has no comment on this .
According to the relevant person in charge of Tesla , In previous accidents , Some of the official results are clear , But because it involves customer privacy , It's not convenient to publish directly .
among , Zhejiang Wenzhou Tesla Model 3“ Out of control ” The case is closed .“ According to the results of the third-party appraisal agency , The insurance company made a claim against the car owner .” The relevant person in charge of Tesla said .
picture source ： Each by the reporters Li Xing taken （ Data figure ）
But Chen Han says , It's a helpless choice to accept this result . In the above accidents , Because one after another hit 10 More than one car , The compensation involved has exceeded 40 Ten thousand yuan .“ The case is not closed , Insurance companies can't get compensation .” Chen Han told reporters , In more than three months after the event , The owners of the hit vehicles come to the door almost every day to pay compensation , In the end, he had to admit his bad luck , Take the cause of the accident to yourself .
Du Manqing, a lawyer of Guangdong Jinqiao Baixin law firm, is right 《 The daily economic news 》 The reporter said , If Tesla's brakes fail and cause damage to the owner , Just meet 《 The civil code 》 in “ Damage caused to others due to defects in the product , The producer should bear the tort liability ” The provisions of the .
however , For the rights protection behavior of Tesla owners in this auto show , Du Manqing didn't approve .“ Car owners, as consumers, stand on the top of the car to protect their rights , Not rational , Although it may attract the attention of car companies and the public , But it also led to the owners themselves being punished .”
Du Manqing suggests , Car owners can choose between liability for breach of contract or product liability , Consider a civil lawsuit against Tesla . meanwhile , according to 《 Repair of household automotive products 、 Replace 、 Regulations on return responsibility 》 Article 32 ,“ There is a dispute about the three guarantees of household automotive products , It can appeal to the quality and technical supervision department and other relevant administrative departments for handling according to law .”
Partner of Guangdong Guoding law firm 、 Liao Jianxun, a public interest lawyer, suggests that , When car owners have no key evidence to protect their rights , They can join hands to apply to the relevant departments for intervention in the investigation , Experts appointed by relevant departments shall investigate and identify whether the vehicle has problems , The final detection and identification can be used as an important basis for owners to sue and protect their rights .
For Tesla vehicles that are frequent in China “ Out of control ” event , Liao Jianxun suggested , Relevant administrative departments should take the initiative to intervene in the investigation . If the investigation found that the relevant models of vehicles do have major security risks , It may have an impact on social and public security , The relevant regulatory authorities can order the manufacturer to recall .
in fact , This year, 2 month 8 Japan , The State Administration of market supervision and administration and the central office of information technology 、 Ministry of industry and information technology 、 Ministry of transport and emergency management Fire Rescue Bureau , On the abnormal acceleration of consumer response 、 The battery is on fire 、 We've talked about Tesla cars on remote upgrade and other issues （ Beijing ） Co., LTD. 、 tesla （ Shanghai ） Co., LTD. . And then , Tesla officials also responded that , Deeply reflect on the shortcomings of the company in the business process , Comprehensively strengthen self inspection and self inspection . But so far , Tesla did not release its findings on the contents of the five departments' interviews .
episode ： Tao Lin's resume was changed overnight ？
Baidu Encyclopedia responds ：“ There's nothing hidden ”
Yesterday, , We media wrote that , It found that Tao Lin's resume on Baidu Encyclopedia was on the day of the auto show incident （4 month 19 Japan ） The night was modified overnight , All the experiences except Tesla have been cut out ！ The author of the article said ,“ I clearly remember that her Encyclopedia has CCTV 、 Baidu and Renren related work experience ！ The reviser is suspected to be an insider of Baidu ！ Just at this sensitive point in time , It's no good not to let people think of it ！”
Regarding this ,4 month 21 Japan 22:58, Baidu Encyclopedia is published on Sina Weibo, aiming at individual we media's comments on Baidu Encyclopedia “ Tao Lin ” False statement of recent amendments to entries .
- Baidu Encyclopedia is an open platform , Everyone can edit it . After the check ,“ Tao Lin ” Entries have been edited twice recently , Edit account is the user of encyclopedia platform , Not Baidu employees .
- Two recent editing of the entry , The content is normal news event completion and error content correction , There is no such thing as we media said “ What to hide ”、“ Internal help to change the resume ” , etc. .
- Baidu Encyclopedia welcomes you to supervise at any time , Please don't spread rumors and believe them .
attach ： entry “ Tao Lin ” Relevant historical versions
It has been revised twice recently , The time of revision is respectively 4 month 19 Japan 19:17 as well as 4 month 21 Japan 16:29（ The modification time shown in the screen capture is the user's submission time ）.
① Check the historical version of Baidu Encyclopedia ,4 month 19 Japan's amendment added the entry characters' recent response to the rights protection incident at the auto show ;
②4 month 21 Japan's amendment will put the original entry in “ Stella ” Add “ tesla ”.
Encyclopedia entry “ Tao Lin ” Co exist 10 A historical version , After the screening , None of the historical versions described by this we media is on CCTV 、 Baidu 、 Renren's work experience, etc .
Each modification of Baidu Encyclopedia entry will retain the historical version , And uses the blockchain technology to deposit the certificate , The “ Deposit information ” There is no legal person in the later period to modify . The encyclopedia level is 4 level 、 Passing rate 85% The above users of encyclopedia group , And the encyclopedia level is 6 level 、 Passing rate 85% Above professional users , You can use the historical version comparison function to view all the historical versions of the entry .
source ： The daily economic news ·
The original title ：《 Tesla vice president Tao Lin's resume was changed overnight ？ Baidu responded quickly ！ A major breakthrough in safeguarding human rights has also come , Tesla said it would provide half an hour's data before the accident 》
edit ： Liu mengge