What should I do if something goes wrong with my new iPhone?
erjpo 2020-11-26 22:13:52

New purchase iPhone What to do if something goes wrong ? China's three guarantees policy and Apple One year limited warranty , New users must read

We all want to buy a mobile phone without any problems , It's a question of probability , No one can guarantee that anyone who buys will have no problem , I hope we don't meet ! This is for some new beginners to understand , Just look at the old fruit powder , Here iPhone give an example , Especially the VAT machine invoice when buying , Don't throw away the packing box and the three pack cards , It will be useful in the future !

First of all, we need to understand China's three guarantees policy and Apple One year limited warranty .

Apple Our products enjoy the people's Republic of China (" China ") Product warranty covered by laws and regulations related to consumer rights . According to China's three guarantees , When there is a quality problem under legal circumstances , You have the right to return 、 Replace or repair .

In fact, many people have not really understood what China's three guarantees policy is , Let me give you a general idea of , From the date of purchase ,7 It's a guaranteed return ,15 All in all , One year warranty , The premise of these rights is Product quality problems and functional problems .

 New purchase iPhone What to do if something goes wrong ?

picture source : Apple official website


You are entitled to the "Three Guarantees" rights according to the relevant laws and regulations of China's consumer rights , With you in Apple One year limited warranty and optional AppleCare Protection Plan The rights under the full service program exist together , And it can be used as a supplement to these rights . In other words, you can enjoy China's three guarantees policy at the same time , Also enjoy Apple One year limited warranty !

 New purchase iPhone What to do if something goes wrong ?

picture source : Apple official website


Special reminder : By third party parts 、 Product damage caused by liquid or catastrophic damage may not be repairable , And it is not covered by the warranty under the relevant laws . That is to say, private demolition and water intrusion , It's not covered by the warranty , You need to pay for maintenance .

well , After understanding the warranty policy , Back to the original question , What if something goes wrong with your mobile phone ? Here, by time : From the date of purchase ,7 If there is any quality problem in the future, it will be purchased by you iPhone The dealer returns the goods , Exchange goods , Warranty by an officially authorized repair point ;7-15 Within days , If there is a quality problem, it's up to you to buy iPhone To exchange the goods ;15 Days to one year by the official authorized repair point warranty . That is to say, if you want to return or exchange the goods, they are all purchased by you iPhone The distributor of , Of course , If your dealer is unable to give you a refund in case of obvious product quality problems , You can also use the weapon of law to protect yourself , for example ; Industrial and Commercial Bureau ,12315 Consumer Protection Association …..

Apple website and Apple The retail store is 14 There's no reason to return or exchange ( Of course , The premise is that the equipment is in good condition , No damage to the equipment ) If you want to avoid a lot of trouble, you can also choose to buy from these two channels !

 New purchase iPhone What to do if something goes wrong ?

picture source : Apple official website


Two tips , You can learn :

1. On Apple's website ,Apple Buy from a retail store or an authorized dealer , This can be found on Apple's official website

2. If you buy in a physical store , It's better to check on site , Make sure you're right before you leave .

I'm Xiao i Tuanzi , If you have more suggestions , You can also pay attention to me , Leaving a message. , give the thumbs-up ! Thank you for your support ! Love you , mua !

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